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MP falls Decolar.com, Submarino Viagens and ViajaNet

05/02/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 

 

Prosecutor SP wants online travel companies make it clear on their websites the incidence of taxes and charges on the value of the passages
 
Sites are required to provide clear information on rates, says prosecutor (Thinkstock)

The largest online travel agencies in the country - Decolar.com, Submarino Viagens and ViajaNet - are in the crosshairs of the Prosecutor of the State of São Paulo (SP-MP). Prosecutors consumers want these companies leave clear on their websites the incidence of taxes and charges on the value of the tickets.

Two weeks ago, lawyers for the three companies were summoned to a hearing in the MP-SP in order to discuss a "Term of Conduct Adjustment" (TAC), an agreement in which the companies undertake to make the changes suggested by the prosecution. According to the minutes of the hearing and shall indicate the charging of extra fees in the amount of tickets, agencies must do so "in a prominent place at the top of the homepage."

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As the first meeting ended without an agreement, lawyers and prosecutors will meet again on May 13 to discuss the TAC. If the two sides fail to reach an agreement, the case should be brought to justice. "Information is a basic right of the consumer," says Flávio Siqueira Junior Lawyer of the Institute of Consumer Defense (IDEC). "In order to make a good purchase, it is essential to have clear knowledge of the services."

Besides the shipping fee charged by airlines, online agencies add to the value of one ticket convenience fee for their services - which generally ranges from 40 reais to 45 reais. In one of the sites surveyed by the report, the value offered on the home page, for a round trip, between Campinas and Rio de Janeiro, left 64% more expensive with rates: 130 dollars per 213 dollars.

A survey conducted by the website shows that Decolar.com Claim Here, Submarino Viagens ViajaNet and accumulate more than 5000 consumer complaints, of which 322 were motivated by "false advertising". The agencies are not prohibited from charging a commission for their services.

"Keep a tool that displays on a single screen the prices of all airlines have a cost," says Edmar Bull, vice president of the Brazilian Association of Travel Agencies (Abav). "But that does not justify a lack of transparency." While it claims to be in favor of the initiative of the Public Ministry, Bull says it is a client's decision whether or not to complete the purchase, as the service charge is informed before the "ok" end.



Source: See Online

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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