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Will go on holiday? So keep an eye on your luggage

29/05/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.



 


Holiday coming up and many people eager to take advantage of the days off. For those who will travel, luggage deserves special attention, not only in time to tidy it, but also when boarding and disembarking. Check out some tips and good riddance!

Trucking

- Identify the suitcase inside and out with the name of the city of origin and destination;

- Load personal documents and valuables such as jewelry, also in hand luggage;

- Require that an employee of the carrier identify all luggage with a ticket itself, which is a part of the passenger;

- Be aware of the property taken in hand, especially the charts and / or scales.

- In case of loss of baggage, to record the occurrence in the company and contact ANTT - National Transportation Agency.

Air Transport

- The bags, tote bags, hand bags or packages should be identified, inside and outside, with labels with your name, full address and telephone number;

- Any excess luggage charges may apply. So check in advance the weight limit or an amount determined by the company (must appear in the contract of service). Some luggage, necessarily, must be shipped as cargo, check with the airline, including on the fee;

- After check-in, or receive for shipment, the airline becomes responsible for your luggage and to indemnify you in case of loss or damage. Alternatively, to ensure your safety, make a statement of the items contained in the baggage, specifying the values, and save a route.

- Upon arriving at the landing area make sure the luggage is left in the same condition at the time of check-in, in case of damage or loss, immediately record the occurrence in the airline counter or in sections of Civil Aviation ANAC installed in each airport.

Know that: In international travel, for safety, there are some restrictions on hand luggage and personal belongings. There are also some items that can not be carried in checked baggage, for example, fragile or perishable. Check the procedures previously by the airline.

These and other tips can be found in the informative Design Boa Viagem. To learn more click here.

Where to complain

Procon-SP: In case of problems with transport companies, consumers can search for the service channels of Procon-SP.

In São Paulo and inside, you can search the municipal body of consumer protection.

The Procon-SP also performs service in the ranks of Integration Centers Citizenship (CIC) North, East, West, St. Louis, Immigrants and Spell Village. See the addresses here.

ANAC: 0800 725 4445. Site www.anac.gov.br

ANTT: 0800 610 300. Site www.antt.gov.br

Artesp (Regulatory Agency Delegated Public Transportation of the State of São Paulo): 0800 727 8377.
Site http://www.artesp.sp.gov.br



Source: Procon-SP

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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