Clipping of news on Brazilian Culture, Law and Citizenship
07/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The Prosecutor of the State of São Paulo is the largest eye on online travel agencies in the country as Decolar.com, Submarino Viagens and ViajaNet. The Prosecutors consumers want these companies make it clear on their websites the incidence of taxes and charges on the value of the tickets.
Advocates of these companies were called two weeks ago to an audience at the Public Prosecutor for the purpose of discussing a "Term of Conduct Adjustment" (TAC), which is an agreement in which companies commit to make the changes suggested by the prosecution . According to the minutes of the hearing and shall indicate the charging of extra fees in the amount of tickets, agencies must do so "in a prominent place at the top of the homepage."
Still no agreement, lawyers and prosecutors will meet again on May 13. If there is not consensus again, the case will be brought to justice. Besides the shipping fee charged by airlines, online agencies add to the value of the passage rate, call convenience, ranging from R$ 40 to R$ 45.
The collection rate is not considered illegal, but it is necessary that information is the view of the consumer. "After all, maintaining a tool that shows in a single display prices of all airlines have a cost," says Edmar Bull, vice president of the Brazilian Association of Travel Agencies (Abav). "But that does not justify a lack of transparency."
The discussion about the way agencies communicate their online offerings are not restricted to the Public Prosecutor of São Paulo. Since 2010, CVC tries, unsuccessfully, to change the commercial Takeoff in the Argentine National Council for Advertising Self-Regulation (Bonar). CVC questions the prices of tour packages announced by the competitor on radio, TV and newspaper, alleging that the company does not report the value to the appropriate service charges, shipping and taxes.
The promoter of the MP-SP, Eliana Moreira Scucuglia Malta, declined to discuss the investigation. In a statement, Takeoff is said according to the TAC and is already providing the necessary changes to comply with the agreement.
The ViajaNet, also through a statement, said that "regardless of the signing of an agreement that may be entered into" with the prosecution, on your site already meets the standards of protection and consumer protection. The Submarino Viagens, controlled by the e-commerce giant B2W, declined to comment.
* With information from O Estado de S. Paulo
Source: UOL - Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.