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Phones Motorola, Nokia and Samsung are the most demanded in Procon-SP

08/05/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 

 




Motorola and Nokia were also companies that have the worst rates of solution of the problems brought by consumers in 2012

RIO - Motorola Cell Phones are the most demanded in Procon-SP, followed by Nokia and Samsung. The data for 2012 were released yesterday by the consumer protection agency. Then, in fourth and fifth places, there are the mobile phones of LG and Sony. These five companies concentrate 36% of the total of 7,204 complaints filed due to problems with the devices. Complement the ranking of the top ten mobile phone manufacturers with the most complaints in Procon-SP Huawei, in sixth, followed by ZTE, Apple, Multilaser and CCE.

Click here to see the complete ranking

According to Procon-SP, the main problems reported by consumers were defective (3780 complaints), delay or non-delivery of the product (2440) and breach of contract (769).

Arthur Goes to Paul, executive director of the Procon-SP, the multinational handset manufacturers adopt policies in Brazil aftermarket lower than in other markets:

- If in some countries, exchange a defective cell is something simple here, the consumer must resort to a public body, such as Procon, or even go to the judiciary.

Earlier this month, the Justice Minister José Eduardo Cardozo, signaled that cell phones are in the list of essential products that the government is preparing to force trade to compensate the consumer immediately, in case of complaint. The list is being prepared by the government and will be subject to a presidential decree has been published to date, as the action integral of the National Consumption and Citizenship (Plandec).

Sought by GLOBE, Motorola reported that since the beginning of the year invests in technology training and training staff to expedite service network of authorized services. Nokia assured comply with national legislation and work for the best products and after-sales services.

LG said it has invested £ 2 million in 2012 to inaugurate service itself and that "the number of complaints represents a small fraction of the number of devices produced and sold by the company."

The CEC reported Multilaser and constant investments to improve product and service. Huawei said it has a policy with a focus on the client, but some demands require more time, "but all are met."

Apple would not comment on the ranking. ZTE and Samsung did not respond to GLOBE. Sony had no spokesperson available for comment by press time.

The most demanded in Procon-SP

1º Motorola - 788 complaints and index solution of 53%

2º Nokia - 624 complaints and index solution of 66%

3º Samsung  - 567 complaints and index solution of 95%

4° LG - 391 complaints and index solution of 90%

5º Sony - 146 complaints and index solution of 73%

6º Huawei - 117 complaints and index solution of 63%

7° ZTE Brazil - 114 complaints and index solution of 68%

8º Apple - 66 complaints and index solution of 52%

9º Multilaser - 48 complaints and index solution of 58%

10° Digibras (CCE) - 44 complaints and index solution of 64%

 

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Source: The Globe - Online

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