Clipping of news on Brazilian Culture, Law and Citizenship
05/28/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Proposal has already been approved in first discussion Alerj
Of the more than two thousand complaints registered by Procon Carioca last year, most of the problem is
RIO - was approved in first discussion in the Legislative Assembly of Rio (Alerj) a bill laying in a maximum of ten days delivery for products purchased in stores. The proposal also provides that companies can only delay delivery once and, within the same period, inform the buyer about the new date, which can not exceed more than five days. To enter into force, the project must be approved by Alerj second vote and be sanctioned by the governor of the State of Rio
The proposal, authored by Mr Robson Leite (PT), comes to meet a demand of complaints about delivery of products purchased over the Internet that continues to grow. Of the more than two thousand complaints registered by Procon Carioca last year, 75% are on virtual commerce, and of these 81% related to delay in delivery.
Procon-SP reality is similar. Over the past three years, the main problem related to online shopping was the non-delivery or delay in delivery of goods. Complaints relating to these two problems together, more than doubled in the past two years, from 8,093 in 2010 to 17,555 last year.
Leite says the motivation to develop the project came from the fact that the "internet shopping still do not offer security to consumers, who have no legal protection to claim compliance with deadlines."
- This project aims to provide consumers and the state of a defense of the weaker party in the relationship of consumption "- the author argues.
No date for the project is to be assessed by the state House.
Sought for comment, the president of the Brazilian Chamber of Commerce, the largest organization representing the industry in the country, did not return the contacts of the report.
Deadline missed out decree of ecommerce
Setting a deadline for the delivery of goods bought by internet sat out new rules for electronic commerce, in force since the last 14 days. The only mention of the theme from the document is to report on the sites with emphasis on their offers page, the period of performance of the service or delivery of the goods.
This decree is one of the measures of the National Consumption and Citizenship (Plandec), announced by President Dilma Rousseff last March 15. The document also states that the ecommerce sector ensures clear and objective information about the company that is selling products or providing services. Still requires the creation of channel customer service on the site, among other determinations.
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.