Clipping of news on Brazilian Culture, Law and Citizenship
27/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
From now on, the consumer to wait over 15 minutes to be served in Expressinho Procon-RJ may trigger a buzzer to denounce the delay. The alert is heard in the room of state secretary Protection and Consumer Protection, Cidinha Campos, which led to the installation of the equipment. The system was deployed this Thursday, May 16, and aims to give more flexibility to care for dozens of people seeking Procon daily to solve problems involving consumer relationship.
The instrument is evident to all consumers who come to Expressinho, having been posted yet, sign with the warning about the time limit for the service: "The waiting time to be attended at Procon-RJ is a maximum 15 minutes. Past this time, ring the bell. " "I adopted it because we have to lead by example. Attendance has to work.
The public servant must understand that it serves the public, "said the secretary. According Cidinha, the bell was adopted for use by consumers and employees themselves.
The attendants who work in the sector were also instructed to touch the signal if they perceive that the wait is stretching beyond the stipulated time. "What happens is that everyone works with computer systems, and many times the system will delaying care. Then have to fire everybody. I myself have no problem going there (the room Expressinho) with notepad in hand to do care. Here everyone does care, "said Cidinha.
Besides officials Procon, the Expressinho with representatives of companies Hi / Telemar, of course, Itaú, Bradesco and Light serving the consumer - the Sky offers an onsite electronic terminal through which a person makes a complaint directly to the company.
Just last month, 359 people were treated in Expressinho. Of these, only 24 were unable to solve their problems, having been referred to court.
The consumer Nanci Barcelos, 60, adopted the system. "It's something out of the ordinary. A Cidinha want to show that the Procon-RJ is the place where the public can complain. Had to do the same in hospitals," he said.
Source: Procon-RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.