Clipping of news on Brazilian Culture, Law and Citizenship
05/13/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The internet has become a utility required in most of Brazilian households in the same way that television and the telephone became popular in the last decades of the 20th century. The main certifying body and standardizes broadband technologies, the Broadband Forum, estimated that Brazil was the fastest growing market in the world in terms of access to fixed broadband in 2012, an increase of 17.96%, in front of countries like China and Russia.
Together, television services, broadband and telephony form a triad of essential communication in our daily lives. It was only a matter of time, technology and the increased purchasing power of the class C for the supply of combo mode (TV, broadband and fixed telephony) grow to form a considerable base of competition. The reasons are ease of installation, maintenance and collection of only three services in one, plus attractive prices, which follow the same logic of combos fasf food: if purchased separately, are more expensive.
The report of the Modern Consumer assessed the four main companies that offer these services: NET, GVT, Vivo and Claro TV Speedy on issues such as price, service and clarity of information to choose between these services is facilitated. No items were evaluated as connection quality, signal quality and care for those who already own these products.
The service
The combos usually have options graduated at Internet speed, number of channels of television and package rates in minutes or landline. This varies depending on the city and region. You can also build your own combo. The table below refers to the services offered in the city of São Paulo.
Installation and facilities
The search for the combo service has to take into account the ease and flexibility in installation and if there will be some sort of support on behalf of the company. In this aspect the Speedy, Telefonica Vivo has the worst option. First, you must wait seven days for the phone line to be installed on the pole of the residence and that is the only time you will have the opportunity to see a company employee, if you see. The installation into the residence of the phone is "the customer's responsibility." If you do not want to lose time to arrange any particular technical or try this service.
After the epic installation of the phone line, you must wait 30 days to the arrival of the modem in the mail. Yes, the installation is also made by the client, with the help of a guide. If you want the cable (which is to be expected of a combo), you have to expect everything to be installed and then request that part of the service. The wait time is indefinite, according to the company's telephone service. The only advantage is that the service has no loyalty and the system is free. But patience has to be long, it may take over a month to get everything up and running.
Claro TV, which links services of Embratel, Claro and NET, also follows the same principle. The internet and telephone equipment is sent by overnight mail, which arrives 5-7 days. They already enabled, but the customer has to install, with the exception of cable TV, which can have the installation scheduled and done in 48hrs. The service has the loyalty of a year and the equipment is free, depending on the chosen combo and payment.
To avoid headaches, installation services are the most uncomplicated NET and GVT. In GVT, everything is installed by a team within seven days, the equipment is free if you choose the fidelity. NET also sends a team to install the whole combo in three days, depending on demand. The equipment is free of charge and fidelity is one year.
On the site
In most cases, the information on the websites of companies combos are clear and uncomplicated. On the home GVT NET Virtua and Vivo Speedy's tabs that take the customer directly to the list of combos, plus options to assemble your own package and choose the by-products that suit best to your every need. In the case of TV Sure, the difficulties begin even before accessing the site: there are at least three options to address the client can access, clarocombo.com.br; clarotvoferta.com.br and portalclaro.com.br, so that can not understand what is best for access, or even what is "true." The portal of course, information about combos refer to mobile internet packages (which further complicates the information seeker) therefore recommend clarocombo.com.br.
None of the sites offer online services (via chat), except for the NET. There, the time varies according to the day of week and time accessed. In the three trials of the report, all were answered in less than 3 minutes. However, this does not necessarily mean more flexibility for those who prefer the internet on the phone, most of the answers are ready and the questions asked by the client become very specific, the attendant informs that it is necessary to contact the telephone service. In the end, you'll have to use phone service to get information or to hire.
Answering service
The telephone service to purchase these services in general is quite satisfactory, since representatives are responsible for the care and not telemarketers serving existing clients. The best service channel is GVT, followed by NET. NET URA has a very humanized robotic voice different from that normally are used. The attendants are both cordial and explain details of combos carefully.
The worst phone service is Telefonica Vivo, followed by Claro TV. The attendants both speak very quickly decorated the conditions of service, and are not friendly and patient. The longest waiting time was of course TV, which despite having a URA humane and friendly, took an average of five minutes before falling to the attendant (who apparently dropped the connection when the questions too complicated).
When evaluating factors such as the combo options, price, service, installation, etc., the option of a company that has shown more confidence and willingness was GVT, which is already present in numerous cities across the country and gradually ground down in capital São Paulo. When this happens, will probably change the posture and combos offered by competitors, which will realize the possibility of losing a large amount of customers, since the company is a leader in other cities.
Source: UOL - Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.