Clipping of news on Brazilian Culture, Law and Citizenship
05/13/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
This week, the Ministries of Justice and Development discuss list with manufacturers and retail
BRASILIA - The information technology analyst Bernardo Rosa, 31, waited almost two months to be able to use a notebook that bought directly from a manufacturer of computer products. A week after paying R$ 2600 for the computer, no longer able to use the equipment, they began to malfunction and called "blue screen". Despite the problems and four requests for technical assistance, it was only after a complaint that he got the Procon exchange the product.
Announced with great fanfare by President Dilma Rousseff, in a ceremony at the Presidential Palace on 15 March, Consumer Day, the National Consumption and Citizenship (Plandec) plans to set up a list of essential products for immediate exchange of articles defective, which seeks to resolve conflicts such as Rose. But in practice, the plan never came to pass, because not even the government is understood in relation to the list.
The list of products essential part of Plandec and being defined by a chamber formed by ministers of state. The deadline to present it was April 15, but was extended at the request of the Ministry of Justice, without setting a new date. The message of President Dilma Rousseff to camera technique, however, was that the list of essential commodities to be published as soon as possible.
But the government's own technicians admit that the plan was announced in haste and sew a missing according to the sectors in more detail, which led to the current impasse. This week is expected to unlock a further attempt this process, with meetings in the Ministry of Justice (MJ) and Development, Industry and Foreign Trade (MDIC) with representatives of industry and retail. The agenda is to discuss precisely the conditions for implementation of the list.
In discussions of the Technical Chamber, speaks in a relationship restricted, with up to 50 items. Is under study include goods such as mobile phones, computers and refrigerators in order to allow, in these cases, the consumption ratio approaches practiced in the developed countries.
For Idec, there opportunism manufacturers
After suffering at the hand of a manufacturer in Brazil to achieve exchange the faulty computer, Rosa lived in the United States is another standard of care. He had bought an iPhone in Brazil, after a fall, the screen got cracked. On a trip to New York, paid $ 150 for the extended warranty and replaced the unit immediately in an Apple store.
- Today, a smartphone is essential for me, professionally. With this measure (the list), this will end up shoving the companies time to solve the problem. Besides the factory, who sells has to be blamed for what is offering - evaluated.
The immediate exchange of goods considered essential to provide quality defects within the warranty period runs up against the resistance of businessmen industry and commerce, but there is also a division of positions within the government. While MJ advocates a broad product ratio, reflecting the rate of consumer complaints, another wing government assesses that it is necessary to analyze each case and consider the specificities of each sector. The fear is that there is an added cost for companies that need to invest in inventory and shipping, and that it be passed on to customers, making it even more difficult the task of the government to keep inflation within the target.
The technical manager of the Brazilian Institute for Consumer Defense (IDEC), Carlos de Oliveira Thadeu explained that the Consumer Defense Code (CDC) already provides for the immediate exchange of essential commodities. The question is now clear that these goods are. In his view, it is opportunism manufacturers claim excessive high cost to meet the law.
- You may have some increased cost. But you can not imagine that is the point of causing inflation. In addition, the code, the exchange does not have to be exactly a new product, but in perfect condition. There is an unfounded fear that there is a festival of consumers asking for new products - examined.
Among the companies, however, the subject is controversial. Emphatic, president of the National Confederation of Industry (CNI), Robson Andrade, who is considered "absurd" to establish a list of essential commodities, in that it "creates a huge legal uncertainty."
- Why there is technical assistance, warranty? It is for products that have a manufacturing defect, an addiction, can be recovered, but not to be exchanged immediately - said after meeting at the Ministry of Finance.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.