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Consumer finds 'foreign body' in tomato sauce stew Predilecta

21/05/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.


 


When trying to remove the product packaging to make pasta, decorator faced with 'hard content'

RIO - On March 4, the decorator Elizabeth Avellar was preparing a lunch for daughter and grandchildren. When trying to put the tomato sauce sautéed brand Predilecta the pan, realized that there was something hard inside the packaging. Insisted, thinking that the content was hard, perhaps frozen by being in the fridge for two days. When the sauce out of the plastic bag, however, was something strange and do not look like any of the ingredients of the product.
- I was terrified. Went something I do not even know what it is describing. The first thing I did was look at the expiration date and was allowed inside. My daughter suggested photographing everything and send it to the company. And I decided not to take everything from the packaging to bring the content to be subjected to a test - says Elizabeth.

The first reaction of Rafaella Tores, daughter of Elizabeth, was photographing what came out of the package, as well as key data products, such as batch (L 134 S / RT) and validity (June 2014). On the same day, a Saturday, attempted telephone contact with Customer Service (SAC) of Predilecta. But as the communication channel only works Monday to Friday, decided to send an e-mail.

- On the website, there is a field to send attachment. But I could not send the pictures at all. So I opted to just send the message telling you what happened. So far no one has contacted me, did not respond to the message - Rafaella said. - I was very disappointed. I was really scared. I also used this brand. Now Predilecta anymore.

Determined not to give up to understand what had happened, save the packaging and Elizabeth who had left it until last week. But, facing a lack of response Predilecta and lack of time, finally gave up and threw it in the trash.

- The worst thing is that before I had already used the sauce and cooked for me. Ie, that ate contaminated sauce. We eat things sealed the whole time. And that ended our lunch with the family, no one else wanted to eat. We ended up eating noodles in butter just past - says the decorator.

Contacted several times since last week on the foreign body found by decorator Elizabeth within the braising sauce, Predilecta sent no response to GLOBE.

According to the Director of Customer Procon-SP, Selma Amaral, to find something strange in a food or drug, the first thing to do is not to consume it more. Furthermore, it is necessary to note all data packing, especially the batch number, since it provides important information about the production process, to pass it to the health authorities and consumer protection agencies.

- In addition to shooting, if possible, you need to contact the manufacturer, as there may be a problem around a lot and more people can be at risk. The company must be notified to verify what happened. May fail, for example, in the manufacturing process. We have cases well received by the manufacturer, who reviewed the production process and changed. And, as the case may be needed reports and even expertise.

Tomato paste with the Animal

When asked about the animal found in tomato pulp of the same brand last week, Elizabeth shrugged:

- I can not find words for such a story. A company should be so closed. That is a crime. It is absurd. I'll never buy this brand, do not want anything produced by her. And if what I found was fluid and was fully mixed with the sauce? Would eat something inappropriate without knowing.

On Nov. 16, the State Department of Health of Rio ordered the suspension of sale and use of lot 390 M23 SA of tomato pulp natural brand Predilecta, valid until September 30 this year, after finding the animal in food testing in Research Matters Strange. All shops in the state were told by the agency to withdraw the product from the shelves. Moreover, the health surveillance of municipal health departments must inspect supermarkets to check if the determination is being fulfilled. According to the department, the test did not specify which animal was at.

About the test that identified the animal in tomato pulp, the manufacturer said it was not notified and therefore does not rule on it.

What to do when identifying something strange in a food

According to Selma, Procon-SP, does not respond to the consumer speaks against the company, since it is necessary to have quality assurance throughout the food production chain and information is essential.

Already the Office of Consumer Protection (IDEC) recalls that the Consumer Defense Code (CDC) states in Article 8 that "the products and services offered in the consumer market will not result in risks to health or safety of consumers", however, there that consumers often have suffered from the negligence displayed by some companies with regard to the safety of the product placed on the market.

- The CDC states that the service provider is responsible, regardless of fault, for repairing damages caused to consumers by defects resulting from manufacturing, manipulation, presentation and packaging of their products - explains attorney Idec Daniel Mendes.

According Idec, the consumer to find the product outside the expected conditions for consumption, should exchange it or apply for a refund of the amount paid to where you purchase it, with proof of purchase (receipt, or note) . If the consumer has the product but do not have proof of purchase, should contact the manufacturer and request a refund of the amount paid. It is still, even if the consumer has been reimbursed the amount paid, inform the SAC of the company responsible for the necessary measures on this lot, so that more people are not disadvantaged.

Consumers who have consumed the product and suffered damages as a result of tampering can join a lawsuit to claim compensation. In this case, the consumer should invoke Article 12 of the CRC. The legislation ensures that the injured consumer is fully reimbursed, so if he has been admitted, or have spent money on medicine, he is also entitled to reimbursement of these amounts.

According to the Superintendency of Sanitary Surveillance of the State of Rio, in cases like the above, the consumer should contact the health surveillance of the municipality to formalize the complaint, by telephone or mail. In a statement, reported that preventively organs municipal sanitation must perform routinely collecting several products available in the market in order to verify its quality.
The factories are also regularly inspected by state or municipal health surveillance when it is checked whether they are in compliance with the good manufacturing practices.




Source: The Globe - Online

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This article was translated by an automatic translation system, and was therefore not reviewed by people.

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