Clipping of news on Brazilian Culture, Law and Citizenship
05/20/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Overall result was three percentage points below the target set by Anatel companies
BRASILIA and RIO - Access to the data network (high speed internet) of mobile operators is the main problem that is being faced by consumers, according to the National Telecommunications Agency (Anatel). The bottom part of the second quarterly review - between November 2012 and January 2013 - the National Action Plan to Improve Service Delivery Personal Mobile released on Friday. According to the regulator, the average success rate in accessing mobile data network in the country in the period was 95%. The overall result was three percentage points below the target set by Anatel operators. For the operator, the survey shows that Vivo was the most distanced itself from the target, with a rate between 90% and 95%. The other operators exceeded 95%.
In the analysis of carrier services in capital cities and cities with population over 300,000 inhabitants (totaling 81 cities), the Hi was the operator with the highest incidence of measurements below the target, considering all analyzed services (calls, internet access, fall and voice calls drop internet connection), in 28 cases between November 2012 and January 2013. The course was below target in 20 cases, followed by Vivo, with 12 incidences of noncompliance with the target, and the TIM recorded 9 cases.
In the state of Rio Claro was the only carrier that does not hit all the targets for the four indicators between November and January. In Campos, the operator was below target in six cases in this period. In Niterói, three indicators were below the target, and the capital, three other indicators have not reached the goal.
Search for commenting on their performance inferior to other operators access to internet, Telefonica Vivo reported that in its 3G network, meets more than 99% of cases the quality indicator for mobile internet access determined by Anatel (target of 98 %). "Of the 81 municipalities with over 300 thousand inhabitants analyzed by the regulator, from November 2012 to January 2013, only one in the index was slightly below target," he said.
TIM said it believes that "the indicators show the operator's commitment to work for the continued growth of its infrastructure and service improvement." And pointed out that in this period, "the operator presented results within the target in most national indicators, with stability in the voice network access and one of the best rates in dropped calls, around 1%."
The Hi quarterly valuation reports that showed significant gains in indicators of the company. The exchange network access voice, dropped calls and dropped connections reached the goals set by the regulatory agency. The Hi highlights the fact that aa second service with fewer complaints about completion and repairs performed by customers with Anatel, while the amount of complaints per thousand users remained stable over the period.
In a statement, the National Union of Telephone Companies and Service Mobile and Personal (Sinditelebrasil) stressed that mobile service providers have met the goals set network access, voice phone call quality and stability of the internet connection the mobile network evaluated by the regulator. And recognized that the index access to the data network, the performance was just "next target".
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.