Clipping of news on Brazilian Culture, Law and Citizenship
04/30/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Brasília - The new Consumer Relations Superintendence of the National Telecommunications Agency (Anatel) has as a main objective consumer education. Consequently, the expected reduction in complaints call center (call center) agency, which receives about 6 million calls each year. Appointed to command the new sector of Anatel, the superintendent Elisa Peixoto wants to develop proactive measures to ensure that consumers know what their rights and can exercise them more consciously.
"Our goal is to reduce the number of complaints that largely depends on consumer education about their rights, so it does not need much in the mediation of Anatel conflict of interest with the carriers. The more conscious consumer, who knows what your rights are, binds less and can resolve directly with the operator their conflicts, "said Elisa Agency to Brazil, shortly after being named to the Superintendent.
In addition to actions for consumer education, the new structure will receive demands for the call center and the site of Anatel, treat and refer complaints to operators and, if there is no resolution, will mediate conflicts between operators and consumers. Should also work in harmony with other oversight created recently, Control Obligations, which can punish companies that break the direotos consumers.
Both superintendents were created with the change in the bylaws of the agency, approved last week by the Board. With the reform, were also created the superintendence of Planning and Regulatory Concessions, Audit, Competition, Finance and Administration and Internal Management.
The new rules provide for a maximum period of 120 days for the resolution of matters in addition to the elimination of one of the steps that companies can use to present to the Board of Directors of Anatel, when they receive a fine, for example. With the changes, the skills of each area will be divided by processes and not by the nature of the service provided. The regiment gives preference to servers within this agency to occupy management positions and provides the incentive to employee turnover within the organ.
The president of Anatel, John Rao, said that the new regiment agency adjusts to the current market, which is very different from that established at the time of the founding of the agency in 1997. According to him, all the restructuring was done with own resources, without increasing the budget. He also advocated reducing the number of regulations to give more transparency to society and more predictability to the market.
The regiment becomes effective when published in the Official Gazette, which should take place next Thursday.
The information provided by Agencia Brazil
Source: The Day - Online
Our news are taken in full from our partner sites. For this reason, we can not change the contents of the same even in cases of typos.
This article was translated by an automatic translation system, and was therefore not reviewed by people.