Clipping of news on Brazilian Culture, Law and Citizenship
04/30/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Commission for Consumer Protection asks users to receive compensation for problems with the Windows 7 upgrade
RIO - The Commission on Consumer Protection of the Legislative Assembly of Rio (CODECON-Alerj) filed a Collective Consumption against Microsoft, at the 4th Company of the capital, to compel the company to provide free technical assistance to users of Windows 7 had problems when performing the security update for the operating system (OS) in the first half of April.
The action also requires the company to provide new software and improved versions of the OS to customers who submit the invoice of the product or who have purchased a home computer - desktop or laptop - with Windows 7 installed. The commission set a daily fine of R$ 50,000 for breach both in case of no assistance, how much negative new versions of software.
The security update for the operating system, code KB2823324, 32-bit, was released last April 9 and caused problems for users. After installing the patch (program used to fix critical vulnerability considered), the computer warned about the need to perform a repair of the system and the machine was rebooted automatically, leading to loss of memory files.
In a statement, Alerj said the action was prompted by complaints from customers of the company to the commission. Also weighed the fact that Microsoft has not been prepared to reimburse the costs and damages caused by the defective product.
At the time, Microsoft, through a statement, only acknowledged the problem: "We are aware that some customers may be experiencing difficulties after applying the security update KB2823324 Windows 7. The issue is currently isolated in Brazil and we are actively working to resolve it. We're sorry for any inconvenience that the occurrence may cause our customers. "
Sought for comment on the lawsuit filed by CODECON, Microsoft has clarified in a statement that has not been notified about it, but it makes available to Members to "provide the necessary clarification."
On the 12th, the Procon-SP had notified Microsoft to provide information about the failures in the security update for the OS, and waits for the response from the company. The Procon-SP asks the company to explain the nature of the problem and the potential risks that offers devices that the operating system was installed. In the notification, the consumer protection agency advises that, if they become proven irregularities, the company may be punished.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.