Clipping of news on Brazilian Culture, Law and Citizenship
24/04/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Total satisfaction appears only on specific issues, such as cards offer
For customers of postpaid plans, price is the least satisfying. Among those who have pre-paid, quality of links is the problem
Brasilia and Rio - National Survey of Satisfaction of Users of Telecommunications Services, released on Tuesday by the National Telecommunications Agency (Anatel), shows that no customer is fully satisfied with the services pre-or post-paid. The satisfaction of consumers appears only in research, whose data were announced in Recife, where users are asked about specific issues such as the price of services (20.2%) and the offer of cards (42.8%) in the case of prepaid, or on coverage and quality of information (5.6%), and the stability of broadband connection (14.5%) among customers with postpaid plans.
Among users of mobile post-paid, 29.5% of the nearly 200,000 respondents said they were satisfied with the service. Another 56% said they are neither satisfied nor dissatisfied, while 13.8% said they were dissatisfied and 0.7%, totally dissatisfied. Among the customers of prepaid, 48.3% are satisfied and 43.5% are neither satisfied nor dissatisfied. Other 7.8% said they were dissatisfied and 0.5%, totally dissatisfied.
The lowest level of satisfaction in the mobile post-paid refers to the price of services (39.7%) and the highest was with the item coverage and quality of leads (59%). In the case of pre-paid, the lowest satisfaction was recorded with the quality of leads (48.7%) and was greater satisfaction with the offer of cards (77%).
In relation to broadband services, 43.7% of customers postpaid mode said they were satisfied, 42.2%, neither satisfied nor dissatisfied, 8.4% dissatisfied, and 5.7%, totally dissatisfied. In prepaid, 74.7% were satisfied, 12.6% neither satisfied nor dissatisfied, dissatisfied 7.1% and 5.6% totally dissatisfied.
The company achieved the highest satisfaction rate in both post-paid mode as prepaid was Sercomtel. Already the lowest rates for the two modalities were with TIM and Oi
The National Survey on Satisfaction of Users of Telecommunications Services heard about 200,000 respondents nationwide. The FCC has released data on fixed, and on Thursday, disclose information about the service of cable TV. In relation to fixed telephony, the survey indicated that of the total residential subscribers, 40.7% consider the regular service, 11% are dissatisfied and 1.8% are dissatisfied. Other 43.5% are satisfied with the service and 2.9% completely satisfied. The data released today are for fixed telephony and public (public telephones).
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.