Clipping of news on Brazilian Culture, Law and Citizenship
04/25/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The Procon Campinas fined Telefonica R$ 11.2 million due to the quality offered by the Service Consumer (SAC), the breach of supply and for not having served notice of clarification. Beyond this value, the company was also fined over £ 153,600 based on administrative individual.
As a result of fines director Procon Campinas, Lucia Helena Magalhães, met with representatives of the legal and customer service of Telefónica on the afternoon of Wednesday, 24 open, with the aim of presenting the structural changes in internal procedures of the agency, emphasizing that "first we have a new procedure - determines which processes are effectively resolved. Secondly, we solve the existing liability regarding Telefonica - were sent to the company 250 cases decided, with any administrative penalty with ten days to appeal, "she added.
Complementing Lucia pointed out that the future is changing rapidly and not only in Procon Campinas, but in the national consumer protection and, finally, to her company needs to change to equalize the complaints directly on their channels. "We must assume that Telefonica behavior change."
This year, the Procon filed a tax assessment because the legislation infringed Phone Service Customer Service (SAC) R$ 7,466,400.00.
Two other notices of infraction decided - for breach of supply and quantity limitation consumer products-which made the Procon multasse Telefonica R$ 3,734,444.40.
Interruption of Service
Besides these issues, the director of Procon representatives demanded a position in relation to disruption of telephone services in Cambui district in the last 18 days and remains so today. According to the company, it is expected that the service is restored on the next Friday, the 26th, up to 17h without prejudice to the initiation of complaints by individual consumers. The company has agreed to reimburse consumers proportionately for the period in which no longer use the service.
Individual processes
With over 253 individual administrative processes, ie consumers who filed complaints against the company, the decision was Procon by a fine which together amount to R$ 153,623.66.
In these processes, Telefonica violated the following articles of the Code of Consumer Protection (CDC): 6. (Right to information); 24:14 (liability because the product and service), 18, 20 and 22 (liability for breach of the product and service), 30 (the offer), and finally the 39 ( the unfair term).
Referring to complaints of 2013, Procon handed a list with 164 cases for solution within five days.
Top
In the first quarter of this year, Telefonica appears in 1st place in the ranking of the most claimed within three months. In the 2012 annual report, it was ranked 2nd among the 15 most complaints.
Source: Procon Campinas
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This article was translated by an automatic translation system, and was therefore not reviewed by people.