Clipping of news on Brazilian Culture, Law and Citizenship
03/25/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Statement was made this morning on Monday during the weekly Coffee with the President
President launched ten days ago the package with measures to ensure the improvement of quality of services and products offered to consumers
BRASILIA - Commenting on the launch of the National Consumption and Citizenship, President Dilma Rousseff said on Monday that the government intends to
transform the consumer into a Brazilian state policy. Launched in the last 15 days, the package sets out measures to ensure the improvement of quality of services and products offered to consumers:
- We are taking steps to strengthen oversight bodies, improve service done by companies and guarantee the quality of products and services that are offered. We want also, with these measures increase the transparency of contracts and accounts and ensure that companies deem faster responses to problems that arise.
During the weekly Coffee with the President, she recalled that one of the actions in the plan is the creation of a list of products considered essential and if present a fault, should have the problem resolved in time. An alternative companies will return the money for the product, without the consumer need or seek Procon Justice.
- Have those products that are not essential, we'll build a political stimulus to the creation of technical assistance in the country, which is very important for the consumer, but also provides jobs and income for many people who participate in the activity of technical assistance - Dilma said.
Rousseff stressed that the government also intends to create rules regarding purchases made over the Internet, called electronic commerce. The idea, she said, is to provide more transparency and set standards for what he called the law of repentance in relation to consumer purchase (when the product does not meet expectations).
- Often, the consumer buys a product and when the product gets home, he discovers that it's not exactly what he expected. Nobody likes to buy pig in a poke, do not you think? So we want to make it very clear, because e-commerce is growing too - he added.
Finally, the president stressed that the plan should strengthen Procons nationwide. The government's expectation is to reduce the number of cases that end up in court, accelerate solutions to problems related to purchase and sale agreements and stimulate direct made between consumer and company.
- We are working for the Brazilians and Brazilians have increasingly access to consumer goods and services, but it is our duty to ensure that these services are of quality and care that people receive respectful, "he said.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.