Clipping of news on Brazilian Culture, Law and Citizenship
26/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Measure member of the National Consumer Protection was reinforced by the president in his weekly column on the website of the Plateau
RIO-President Dilma Rousseff announced in his weekly column, published on the website of Plateau on Tuesday, the National Plan of Consumer Affairs and Citizenship will encourage companies to expand the networks of technical assistance, especially in the North, Northeast and Midwest. The measure is targeted mainly to products that will be left out of the list of those classified as essential, to which the consumer will be entitled to immediate exchange if defective. On Monday, during the radio program Coffee with the President, Dilma had strengthened the measures of the Plan.
She justified the extension of authorized request: "Often the defective product must be sent to another state for repair, for lack of on-site technical assistance. And consumers have to wait weeks, months, to take back that product. The expansion of the regional technical assistance, and guarantee the rights of consumers, will generate employment opportunities for our workers and improve consumer relations. "
The President also noted that the plan involves a partnership of the federal government - represented by the Ministry of Justice, through the National Office of Consumer Protection (Senacon) - with the National Council of Justice, the Attorney General, the Public Defender, the Procons entities and civil consumer protection.
There will be one set of rules for service immediately after the sale. It will create a list of essential products for the consumer to go to have the right to change immediately if defective, or have the immediate return of your payment.
Another measure is reinforced by the strengthening of the president Procons, giving them, for example, the prerogative to determine the return, the consumer, the more money collected in an account, or determine the replacement or repair of a defective product.
Regulatory agencies that have a duty to ensure the quality, safety, transparency and regularity of essential services such as telecommunications and electricity, will also be strengthened, Dilma wrote, and have stepped up their enforcement actions. Banks will have to detail all the costs of a loan or a loan, for example, besides the prices of their services. She remembered, too, that the government is setting up rules for purchases made over the Internet, the so-called e-commerce.
"The aim of all these measures is to improve consumer protection, reduce conflicts and increase the welfare of the entire Brazilian population," he added.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.