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Dropped out and refund ticket road

03/28/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.



 



 DROPPED AND REFUND OF TICKET ROAD

While not configured boarding, the consumer is entitled to withdraw from the trip, requiring the refund of the ticket, simply so your statement of intent. The PROCON Campinas guides that make writing to ensure in any judicial or administrative proceeding.

In cases of request for refund of the ticket, the carrier has thirty (30) days from the date of application to perform the handover.

But beware: the cancellation must be notified to the carrier within three (3) hours prior to departure. And the company may charge a fine UNTIL 5% (five) percent.

ANTT Resolution No. 1,383 of 29.03.2006 (Federal) - ROAD TRANSPORT XIX - receive the amount paid in the event of cancellation of the trip, in which event the carrier shall be entitled to retain up to five percent of the amount to be refunded to passenger or revalidate the ticket to another day or time, since, in both cases, manifests itself with a minimum of three hours prior to the departure time; (Amended to item by ANTT Resolution No. 1922, of 28.03 .2007, DOU 04/02/2007)



Source: Procon Campinas

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