Clipping of news on Brazilian Culture, Law and Citizenship
04/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Government prepares decree to be published April 15
Justice Minister Jose Eduardo Cardozo, during an interview after the meeting of the Council of Ministers of the National Chamber of Consumer Relations Givaldo Barbosa / O Globo
BRASILIA - The Justice Minister Jose Eduardo Cardozo, signaled on Tuesday that mobile phones will be in the list of essential products that the government is preparing to force the trade to reimburse consumers immediately in case of complaint. A list is being prepared by the government and will be subject to a presidential decree to be published on April 15, a month after the launch of the National Consumption and Citizenship (Plandec).
- This list will be formed from two criteria: the essentiality of the product, the indispensability of the product for people these days and the second criterion is the existence of conflicts. It has to be an indispensable product and generate consumer disputes, just so we can put this demand to the market and meet consumer satisfaction - the minister said.
Products that appear in the list will be discussed with representatives of trade and delivered to President Dilma Rousseff. After publication, marketers must change when the product that generated customer dissatisfaction or return the money. According to Cardozo, cell phones nowadays are essential items in the lives of Brazilians and so should be included. The change in the law of consumer protection, according to the minister will serve to guarantee a right that consumers already have, but that is not served.
- We had a technical note that the Ministry understood that within this concept of essential product, cell phones should be included. But a court said it would not be possible by interpreting the code to reach this conclusion, which would require legislation. So we need a regulation to that right may be exercised by the consumer. And the way to do this is through a regulatory decree, so then the council met, deliberated the guideline, we will begin a series of visits to the market next week and within 30 days of this proposal will be in the hands of the president of Republic to be formalized decree - explained.
The minister spoke to reporters after the installation of the Chamber of Ministers of the National Chamber of the Consumer Relations Plandec. Besides the ministers attended Cardozo Gleisi Hoffmann (Casa Civil) and Fernando Pimentel (Development, Industry and Foreign Trade).
In 2010, a technical note, Department of Consumer Protection and Defense (DPDC) came to define the mobile device was essential product and that, therefore, providers should correct any problems immediately arise when these devices.
However, a court ruling overturned the contents of this note, understanding that this type of definition can only be imposed through regulation.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.