Clipping of news on Brazilian Culture, Law and Citizenship
03/05/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Health plans, financial services, and telecommunications products were, in this order, the areas that have caused more headaches to consumers in 2012
Health plans, financial services, and telecommunications products were, in this order, the sectors that have caused more headaches for consumers, according to the balance of care provided by the Brazilian Institute for Consumer Defense (IDEC) in 2012. Together, the four sectors represent 59.1% of the guidelines provided by the organization last year. According to the institute, the sectors as well as the problems recur. Sign that companies are not doing their homework.
Health Plans Back to top of list
After a brief fall to second place in 2011, health plans returned to the top ranking appointments Idec, where they remained for 11 consecutive years. This time, the health care plans were responsible for 20.4% of demand, against 15.6% in the second place, the financial sector. According Karina Alfano, relationship manager of the institute, one of the main reasons for the industry to occupy this position is the growth of group plans,
especially those offered to small groups of consumers.
Major complaints: negative coverage, reset (by age and annual) and accreditation of service providers.
Financial services: Lack of information
In 2012, the sector was second in the ranking Idec, after holding the top of the list in the previous year. Of care regarding
this segment, the theme of "banks" was what led more consumers look associated with the institute. Then appearing credit card,
personal loan / financing and consortium. The banks, themselves,
also concentrated the highest number of attendances at Procon-SP in
last year and ranked second on the balance of the Integrated Consumer Protection (Sindec).
Major complaints: debt, interest rates, credit portability, enrollment register of bad debtors, misappropriation of tariffs and
services not contracted.
Products: Complaints endless
In 2010, the product segment surprised to reach the second position in the ranking of attendances Idec, getting up sectors such as financial services and telecommunications. Since then, consumer electronics and white goods reduced their share, but remain among the four most problematic. Similarly, the balance of Sindec 2012, some products appear among subjects with more complaints: cell (sixth) and appliances (in tenth position).
Major complaints: defective products, warranty issues, lack of technical assistance and failure of delivery.
Telecommunications: Internet, pay TV and telephony
The lack of network capacity demands led to Idec related to broadband. Most queries and complaints concerned the browsing speed. In wireline, the majority of cases referred to the charge for excess minutes to plan. The mobile phone is the most serious of the strip consumers: cellular operators took first in the ranking of the institute, when considering only the telecom sector.
Major complaints: lack of signal / fall for calls (mobile), collection of excess minutes / charge for unsolicited services (fixed telephony), lack of signal (pay TV) and speed (broadband).
Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.