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National Consumption and Citizenship should have participation of civil society, authorities say

19/03/2013

This article was translated by an automatic translation system, and was therefore not reviewed by people.

 


 




RIO - The National Consumption and Citizenship (Plandec), announced Friday by the federal government proposes major changes but should have greater participation of civil society organizations such as the evaluation of the Brazilian Institute for Consumer Defense (IDEC). Pointed as welcome measures that aim to make consumer protection as a state policy has also been discussed and proposed by the institutions that seek to steer consumers about their rights and duties.

- Although it has not had access to texts in general, I believe the changes are welcome, since they seek to effectively integrate agencies and state powers, which did not exist until now. But it is noteworthy the fact that neither the Interministerial Council, nor the technical committees of the National Observatory, counting on the participation of civil society, representatives of consumer organizations - highlights Fulvio Gianella Jr, executive coordinator Idec.

A similar opinion is the CEO of Procon-SP, Paul Arthur Goes. He said the strengthening of Procons under the National Plan is undoubtedly a way to strengthen the consumer. However, he says, it is also important to strengthen the civil society entities.

- They have weight, they need to have a role at the moment. To have credibility, the authorities can not rely on private resources. We expect to continue doing serious entities that interface between the citizen and the state. The most important of the National, in my view, is the symbolic side to give the consumer the status of state policy. But there is still so much more that we do - says Goes.
Already Protest - Consumers Association, to evaluate the National Plan, said that under the proposed changes failed to define "performance firmer regulatory agencies and tackle issues of poor quality of service delivery in the telecommunications and financial sectors." Either way, the announcement was also seen as positive because, according to the entity, provided the changes are going toward proposals that consumer protection agencies around the world are experiencing the process of agreements on changes in UN guidelines concerning the protection consumer.

The integration between the various bodies involved in consumer protection was another positive highlight of the National Plan, according Idec, Procon-SP and Protest.
From now on, ministries, regulatory agencies, municipalities and multiple instances of the judiciary will, for state determination, duty to discuss and format actions to ensure and expedite consumer rights.

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