Clipping of news on Brazilian Culture, Law and Citizenship
19/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
About 400 people were served on Friday (15) during the campaign for reconciliation of Procon-RJ, Largo da Carioca, in celebration of World Consumer Day. The action was attended by 25 major companies that met and guided consumers that were in place under the supervision of officials of Procon.
In mutirão, consumers came in direct contact with company representatives to negotiate debts, resolve situations of unauthorized charges, talk about product defects, delays, loss, damage on delivery, among others.
Present utilities, retail stores, e-commerce companies, pay TV and mobile operators and fixed as: Sure, Oi-Telemar, Itaú, Cedae, Light, Ampla, Bradesco, Banco do Brazil, Santander, Americanas.com, Submarino, Shoptime, Casas Bahia, Ponto Frio, Nova.com (Online shops of Casas Bahia and Ponto Frio Extra) Net, Sky, Claro, Vivo Cellular and Tim.
The service was organized by passwords, according to the arrival time of the consumer and the service capacity of the companies that were in place. In the case of institutions that were not representative, complaints were made directly to agents who were in two Procon Procon Mobile units.
The ombudsman agency, Antonio Albuquerque, said the event brought many results, especially for people without access to information.
- "The consumer is distressed, often not knowing where to look, do not know their right and, unfortunately, is treated with contempt by many companies. Knowing which has the support of Procon-RJ, that the law grants rights, he comes and solves your problem, which results in trust, especially among the humblest people who do not know where to turn. "
The consumer Luan Figueiredo took the lunch hour to seek negotiation with a bank during the event.
- "I want to try a consignment piecemeal and try to pay off my debt as quickly as possible. They send me letters every month, but ever increasing debts, never decreasing. "
Check out the balance of care and more companies claimed:
WIDE - Agreements: 2 / Analysis: 2 / Proposal offered and not accepted: 0 / Total: 4
B2W - Agreements: 4 / Analysis: 0 / Proposal offered and not accepted: 0 / Total: 4
CEDAE - Agreements: 1 / Analysis: 30 / Proposal offered and not accepted: 0 / Total: 31
NET - Agreements: 8 / Analysis: 0 / Proposal offered and not accepted: 0 / Total: 8
RICARDO ELECTRO - Agreements: 5 / Analysis: 1 / Proposal offered and not accepted: 0 / Total: 6
SANTANDER - Agreements: 0 / Analysis: 29 / Proposal offered and not accepted: 0 / Total: 29
SKY - Agreements: 11 / Analysis: 4 / Proposal offered and not accepted: 0 / Total: 15
TIM - Agreements: 6 / Analysis: 3 / Proposal offered and not accepted: 0 / Total: 9
VIA RETAIL - Agreements: 9 / Analysis: 1 / Proposal offered and not accepted: 0 / Total: 10
LIVE - Agreements: 19 / Analysis: 1 / Proposal offered and not accepted: 0 / Total: 20
LIGHT - Agreements: 26 / Analysis: 6 / Proposal offered and not accepted: 3 / Total: 35
LIGHT - Agreements: 16 / Analysis: 1 / Proposal offered and not accepted: 1 / Total: 18
BRADESCO - Agreements: 20 / Analysis: 1 / Proposal offered and not accepted: 3 / Total: 24
BANK OF BRAZIL - Agreements: 4 / Analysis: 10 / Proposal offered and not accepted: 0 / Total: 14
GROUP HI - Agreements: 27 / Analysis: 11 / Proposal offered and not accepted: 2 / Total: 40
ITAU GROUP - Agreements: 28 / Analysis: 14 / Proposal offered and not accepted: 15 / Total: 57
TOTAL
Agreements: 186
Analysis: 114
Proposal offered and not accepted: 24
Total: 324
Complaints:
Largo da Carioca: 68
Headquarters Procon (Rua Help): 13
Total: 81
Total General Attendance: 405
Source: Procon - RJ
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This article was translated by an automatic translation system, and was therefore not reviewed by people.