Clipping of news on Brazilian Culture, Law and Citizenship
18/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The Procon-SP periodically publishes a list of companies claimed most of your registration. And, as is often the banks occupy the top of the blacklist consumer. The BV Financial leads the ranking of non-fulfillment of consumer complaints. Fourth, fifth and seventh places respectively are Bradesco, Itaú and Santander.
Phone carriers also ensure his usual place, with Oi sixth, Claro and Vivo in ninth and tenth places. Below is the ranking of the "ten less" for the consumer and the percentage of requests unanswered.
BV - 91%
Carrefour - 63%
Eletropaulo - 62%
Bradesco - 60%
Itaú - 58%
Oi - 51%
Santander - 47%
B2W (Americanas.com / Submarine / Shoptime / I'm Cheap) - 29%
Claro - 21%
Vivo - 16%
Nevertheless, according to a report from UOL, the methodology of these rankings is disputed by experts. The lists released by Procon São Paulo, as well as other institutions of consumer protection, consider the absolute number of complaints made by customers.
The right would take into account the proportion of complaints in relation to total customers. A company "A", with 100,000 customers who have complaints 26000, is considered worse than a Procon the company "B" which has 50 thousand to 25 thousand complaints (26,000 absolute cases are more than 25,000) .
But, in proportion, the company "B" is that it is the worst because it has problems with 50% of its customers, while the company "A" has affected 26% of its consumers. For experts, the methodology of Procon creates distortions. "As ranking, the data become meaningless," says economist Samy Dana, professor at FGV. He believes, however, that the ranking goes to show stocks of companies that end up having bad impact on society.
There are no plans to change the metogologia, according to Procon. The executive director, Paul Arthur Goes, says there is difficulty in knowing the number of customers of each company. "The first hurdle is to make a relativization is that we do not have data about the governance of companies."
Anyway, the index most companies claimed in the year 2012, it is noticeable that firms are repeated:
1º Itaú
2º Claro
3º Bradesco
4º Vivo
5º B2W
6º Bank BV
7º Carrefour
8º Oi
9º Eletropaulo
10º Santander
Source: UOL - Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.