Clipping of news on Brazilian Culture, Law and Citizenship
18/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Damage to electronic equipment such as televisions, refrigerators, washing machines, computers, among other things, due to sudden cut in electricity supply can be refunded to the consumer by the distributor. The National Agency of Electric Energy (ANEEL) issued Resolution No. 414 of 2010, which deals with the general conditions for the supply of electricity and devotes Chapter XVI of the Reimbursement electrical damage.
According to the standard, the consumer has 90 days to forward your complaint to the dealership service distributor, which, in turn, has ten calendar days (counting from the complaint) to inspect and inspect the damaged machine. The term falls to a day on equipment used for the packaging of perishable foods or medicines.
After this procedure, the company has 15 days to inform the reimbursement request was accepted. If yes, in 20 days the company's response should the consumer be compensated in cash, have the appliance repaired or replaced. If the dealership refuses the request must justify the decision and inform the consumer's right to resort to Aneel.
The lawyer Idec, Mariana Ferreira Alves warns that consumers need to be aware of the rules for reimbursement and avoid refusal of the application. "It is vital the consumer aware of these rules to avoid being surprised by the negative of remediation by the distributor for having arranged without prior consent of this, the repair of equipment."
Mariana, however, points out that even if a negative can seek compensation for damage using the Consumer Protection Code. "If there is a negative you can still claim the compensation court applying the Code of Consumer Protection. In this case it is important to equip the consumer with relevant evidence to prove that the damage to the equipment was made by the fall and sudden return of light in your home. A report done by the professional who performed the repair would be considerable evidence in a judicial proceeding. "
Essential Products
In the case of essential equipment, such as coolers in general, the deadlines for reimbursement of response and Dealers are long. The Consumer Protection Code provides that in the case of essential commodities should be immediate replacement. As this rule of public policy overlaps the regulations of the regulatory agency.
The distributor can only evade the responsibility of refunding prove incorrect use of the equipment for defects generated by internal consumer unit installations; lack of relationship between the breach and the alleged cause of the device, or if the consumer arrange, at their own risk, repair before the expiration of inspection.
Source: Procon Barretos
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This article was translated by an automatic translation system, and was therefore not reviewed by people.