Clipping of news on Brazilian Culture, Law and Citizenship
18/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Transforming consumer relations in state policy. That is the goal of the National Consumption and Citizenship. "The improvement in consumer relations is an important step towards the improvement of social and projection of citizenship," said the president, Dilma Rousseff.
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Intent is to dignify consumer relations and strengthen the rights of consumidor.O Federal Government announced today at the Consumer Day, the adoption of the new policy of consumer protection. Among the measures adopted are the integration between the three powers in favor of monitoring and ensuring the operation of the legislation, mandatory firms provide communication channels for consumer information and financial transactions of credit and foreign exchange.
In addition, Council was created the National Chamber of Consumer Relations, which will include the Ministries of Justice, Finance, Development, Industry and Foreign Trade, Planning, Budget and Management and Civil House. The camera issues have priority agenda of the State.
Strengthening Procons
The changes were determined based on the volume of demand for large claims and proceedings in Procons and special courts. According to Justice Minister Jose Eduardo Cardozo, 70% of the cases pending in the Small Claims Court are related to consumer problems.
The government is committed to strengthen and transform into Procons Enforceable agreements made in these organs in order to eliminate unnecessary legal costs. The minister of justice exemplified saying the costs that are higher than necessary, a case of actual value of R$ 300, for example, can generate a cost of R$ 1000 when treated in special court.
Banks, credit and exchange
Banks would be required to report the cost of bank fees and individual packages. Credit transactions and exchange rules also receive special rates and fees with itemized detail and percentage interest. For the foreign exchange should be informed cost effective total foreign exchange transactions.
Telecommunications
Anatel also puts in place today a public consultation that will regulate the service, collection and delivery of customer service. The consultation seeks the regulation of packages and services, with mechanisms for comparing packages, improved customer service, as well as combating tying, very common among telcos.
After Sales and Service
The aftermarket is one of the problems that regulation win. Within 30 days the Council Chamber of the National Consumer Relations will disseminate a list of essential products whose defect must be resolved in time. and a list of procedures that consumers can take.
Uneven territorial services of technical assistance, especially in the north, northeast and center-west; lack sensible, palpable and that compromises quality in consumption of those populations. According to President Dilma Rousseff, these are typical problems of the current economic expansion and increased consumption, but brings many difficulties for the consumer. "To solve basic problems, the consumer goes through very significant problems that affect their condition and the consumer in a way that nullifies" says the president. It is important, according to the president of the republic, that Brazil has a network of regionalized technical assistance. "It is an essential step and also generates opportunities for businesses and workers, so it is very important and something that will improve sales growth and the quality of the relationship between consumers, producers and entrepreneurs," he says.
State must be the best service provider
Rousseff stressed that the purpose of the Plan is to protect and defend the citizen consumer, also in relation to the state. "The state has to be the best service provider and has to be charged." She reiterates the importance that should be given to meeting deadlines and targets.
Regulatory agencies
Improving supervision and quality of regulated services was also highlighted as a priority. For that to happen, the government will seek the strengthening of regulatory agencies, to act preventively in order to ensure quality.
Source: UOL - Modern Consumer
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This article was translated by an automatic translation system, and was therefore not reviewed by people.