Clipping of news on Brazilian Culture, Law and Citizenship
18/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Sabrina Craide
Brazil Agency Reporter
Brasilia - The Brazilian National Telecommunications Agency (Anatel) is proposing single regulation for the sector, with general rules for the care, recovery and supply to consumers in fixed telephony and mobile telephony, broadband and pay TV. The agency said the change will improve the rules and extend the rights and protection mechanisms for consumers.
The new regulation provides for the possibility of the existence of entities that may produce comparative information offerings of providers of telecommunications services. Thus, the consumer can choose the best service according to their consumption profile. The FCC also wants to bring all telecommunications service rules under Law SAC (Customer Service), such as time limits for service and period of retention of information.
Another rule is to make it mandatory for all telecommunications services via the internet. It also provides increased minimum amount of classroom facilities to provide care to consumers.
The rapporteur of the matter, Marcelo Bechara advisor, explained that the country currently has about 340 million customers of telecommunications services and the convergence of technology and services is a market trend. "In this scenario, it becomes increasingly desirable that at least most consumers can easily handle the regulation and to prevent situations opposed to repudiate their rights and norms attributed to providers," he said.
The initial proposal of the regulation was approved by the directors of the agency, but must still go through a public consultation period of 30 days from next Monday (18).
Last year, the mobile phone was champion Procons complaints in the country, according to the National System of Consumer Protection (Sindec), with 9.1% of the more than 2 million registered complaints. The telecommunications industry as a whole, which includes fixed telephony, broadband and pay TV, was also highlighted in the ranking of claims, with 21.7% of the subjects most defendants in Procons in 2012.
Editing: Fabio Massalli
Source: Agency Brazil
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This article was translated by an automatic translation system, and was therefore not reviewed by people.