Clipping of news on Brazilian Culture, Law and Citizenship
12/03/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The week's Consumer Day, celebrated on March 15, the National Health Agency (ANS) doubles the service capacity through Dial ANS (0800-701-9656), and reissue the Practical Guide to Health Plans
The Dial ANS passes of 45 to 90 simultaneous connections in meeting human and electronic. The number of service stations increased from 47 to 68, allowing the human service of 68 simultaneous users. The average waiting time in queue over 2013 should remain between five and 15 seconds. During the year 2012, were received over a million calls from consumers of health plans for information or to make complaints.
The Practical Guide to Health Plans can be found online at www.ans.gov.br site contains information and to answer questions from the beneficiaries or those who want to hire a plane for the first time. The publication also addresses the rights regarding the minimum mandatory coverage, the geographic area of coverage, price adjustments for each type of plan and the lack of portability to another carrier, among other topics. The manual provides a glossary of terms commonly used by the industry, as well as the relationship of ANS channels with consumers.
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Source: Extra - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.