Clipping of news on Brazilian Culture, Law and Citizenship
02/07/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
RIO - Besides worrying about paying the bills on time, the Brazilian is obliged to charge the companies sending the payment slips. Dealers telecommunications are the main targets of complaints, but the problem has also been observed in health plans, the administrators of the estate and credit cards.
In Rio, the law stipulates that 5.190/2008 public or private companies providing services in the state are required to send customers the slips for payment within at least ten days prior to expiration. If the consumer to prove that the company violated the law, shall be indemnified in 100 Ufirs (R$ 240.66). This, however, seems to be another one of those laws that "did not take."
- Never get bills on time, nor of course, not Vivo ... Only I have no problem with the water bill, because the employee reads and prints the ticket order. I've had to pay fines often. In the beginning, cared complaining and usually said that there should have been a problem at the post office. But I live in the city center, should not be anything with my address. Gave up call and now I print the accounts of the companies' websites - Maurice Chiavenato account, sales manager in Macae, municipality of North Fluminense.
The situation also causing inconvenience really is no reason for consumers to stop paying your bills on time, warn experts in consumer law. In such cases, must be sought other means of payment - such as ATMs and the internet, where you can pay bills through the reading of bar codes, which can be obtained from the customer care services.
Bruno Chaves lives similar situation. A resident of the city of Rio, he says that from 2010 to 2012 stopped receiving cell phone bills and internet Vivo and TIM for several months.
- Always connected charging shipping and said it was problem with the post office. Now just switch to the course. I'm still waiting for the first bill arrives. The bigger problem is that without the bill, we can not check if they are charging what actually consume - Bruno highlights.
Director of Customer Procon-SP, the Selma Amaral says that this problem is considered a failure in service delivery, in addition to being an annoyance more to the customer:
- The company that often fails to deliver bills to customers is subject to fines. Especially the regulated utility services such as telephone and electricity. The delivery of the accounts is provided in the rules regulating such services.
You should file a complaint in writing
The lawyer Janaína Alvarenga, the Association for the Protection and Assistance to Citizenship Rights (Apadic), says that regardless of the problem that the company faces with its suppliers to send the bill, the consumer can not be harmed.
- To ensure your rights, customer must file a complaint in writing, either e-mail or letter to the company explaining that it has not received the bills. If you want to claim compensation, you must use the Small Claims Court, and this written record will be important - highlights Janaína.
Vivo / Telefonica said in a statement that the bills are delivered to the addresses of the vast majority of clients presents no problem. Still, the company sends monthly message via phone to all their customers with individual barcode for making the payment.
Claro said that the bill sends monthly to all customers at the address provided by the user. However, if you do not receive it, the consumer can get a duplicate for Online Account section of the site operator or by the number 1052.
TIM, meanwhile, clarified that the receipt of invoices is a physical process that depends on the updating information of customers as well as the logistics of Post. Whoever does not receive the invoice, you can call the numbers * 144, by phone, or 1056, any phone. Complaints are cleared so that no new occurrence, the company guarantees.
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Source: The Globe
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This article was translated by an automatic translation system, and was therefore not reviewed by people.