Clipping of news on Brazilian Culture, Law and Citizenship
02/07/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
According Syndicate, companies increased by 14% investment
By Gladys Ferraz Magalhães
| 14h27 | 06/02/2013
SAO PAULO - The mobile operators were above the target set by Anatel (National Telecommunications Agency) on three items evaluated by the Agency, as revealed by the first quarterly review of the National Plan of Action for Improving the Provision of Personal Mobile Service, released on Wednesday (6).
According to the report, taking the average of all carriers, they exceeded the results expected for network access voice, dropped calls and dropped connections, staying below the target on access to the data network.
By operator
On the results by carrier, Claro surpassed the target in network access voice, dropped calls and dropped connections. In the item data network access, the operator was very close to achieving the expected results by regulatory agency.
According Union, the mobile providers have tried to better serve clients (Getty Images)
In the case of Hi, the goals were achieved in network access voice, dropped calls and connection, while in network access data the company was very close to achieving the result. TIM, meanwhile, reached the expected result for network access and voice was close to reaching the goal of access to the data network. The carrier surpassed the desired results by the FCC with respect to dropped calls and connection.
Finally, Vivo has not achieved the result for network access data, above the target in dropped calls, dropped connections and access to the voice network.
Report
Remember that the evaluation of Anatel respect to the months from August to October of last year, and this is the first assessment of long-term plans submitted by the Agency for providing better services.
Last year, between July 23 and August 2, the providers of mobile telephony that showed the worst performance by State, according to the Agency for evaluation, were forbidden to market and enable the service to new users and pledged to invest in improving the delivery of personal mobile service in the next two years.
Carriers
According to SindiTelebrasil (National Union of Telephone Companies and Cellular Mobile Service and Personal), the mobile providers have tried to better serve its customers and fulfill the plans submitted to the Agency, and the companies expanded 14% in investments this purpose.
The Union also notes that operators are fulfilling almost all the targets set by the regulator, showing, in general, perform better than the target set for several indicators.
"The indicator that measures network access voice calls to mobile, the survey shows that customers are able to access the network above the target of 95% set by the regulator. In the case of dropped calls, performance is also good, and there was one drop rate less than 1%, much better than the permitted limit, which is 2%.
In case of disconnection of the internet over the mobile network, and present a better index than the target set also decreased between August and October. In the first month of the quarter, the rate of decline was 3% and in October was less than 2%. At the rate of access to the data network, the performance is almost on the goal and showed improvement in October, reaching 96%, "says the union.
Sought, the Hi said the SindiTelebrasil would decide by the operators. Already Telefonica Vivo reported that, in the case of the 3G network, meets, in 99% of cases, the indicator of quality mobile internet access determined by the FCC, which is 98%, and the 81 municipalities with over 300 thousand population analyzed by the agency during the period August to October 2012, only one in the index was slightly lower (97.8%).
The carrier also said the report released by Anatel "and considers overestimates" attempts to access the Internet by 2G network - network on which, says the operator, the customer experience is not the most appropriate. Vivo also said that nearly 100% of its data traffic in cities considered are on the 3G network, which offers the best user experience in this regard. The company says that these arguments submitted to Anatel and expects results next able to reflect the real experience that their customers get when browsing on their networks.
At the time of issue, TIM and Claro had not ruled on the matter.
Source: Ifomoney
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This article was translated by an automatic translation system, and was therefore not reviewed by people.