Clipping of news on Brazilian Culture, Law and Citizenship
08/30/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The National Civil Aviation Agency (ANAC) will tighten the siege on airlines, as did the National Telecommunications Agency (Anatel) with the mobile operators. To reverse the deficiency of services, the local authority is developing new quality parameters to identify cases of systematic disrespect for the rights of passengers. The determination is fine "heavily" companies offenders.
The agency recognizes that the work is complex and requires the creation of indicators that exclude from consideration the problems that occurred for reasons external to companies, as cancellations and delays caused by bad weather.
"Instead of looking at the conduct in each case, let's look at the company's behavior in similar situations. Establish penalties This implies larger companies to have the impact we want," said the superintendent of the State Economic Regulation and Market Monitoring Agency Danielle Crema.
Given the fact that passengers are not satisfied with the service provided by airlines, Anac established since last year to combat this problem as a priority in 2012. The technical agency already working on new standards that should be directed to the board in the coming days and thereafter enter into a public hearing.
According to Procon São Paulo, the number of complaints against companies rose with the boom in demand seen in the airline industry in recent years and remains at high levels. In the first half of this year, the agency received 438 complaints, the same level of the same period of 2011. Procon In Rio, there were also high. In both states, TAM and Gol, the market leaders are the champions in number of complaints.
Not all problems, however, reach the body. On site Complain Here, specialized in receiving complaints from consumers in 12 months were more than 12 thousand complaints against the six largest airlines in the country
"The quality of services has not kept roaring growth of the use of air transport in Brazil," said the chief adviser of Procon St. Paul, Renan Ferraciolli.
While acknowledging the greater effort to try Anac ensure respect for the rights of consumers, he says that basic standards are still disrespected by air. The determination to provide suitable accommodation for passengers when there are excessive delays are ignored by some companies.
Baggage. The agency intends to reduce from 30 to 7 days the deadline for the company to make reimbursement in such cases. Before that, however, the company will have to make a cash payment to the passenger who was without their belongings. "The goal is that companies try to mitigate situations of discomfort," explains Danielle.
The idea is that with the utmost rigor of the agency and the possibility of fines salted, companies pursue more efficiency and avoid problems as experienced by Joana Bastos lawyer of 26 years.
Last year, she traveled with her boyfriend from Porto Alegre to win. One of the two suitcases was lost by Gol and was only found after they returned to the state capital.
Joan says that it was not easy to retrieve luggage. After taking the case to court, the passenger received compensation for expenses and was indemnified for £ 4000 in damages.
Airlines. The National Union of Aeroviárias (Snea) is following the movement. According to the technical director of the entity, Ronaldo Jenkins, the airlines are not against measures which aim to improve the quality of service, but points out that they can not be punished for airport infrastructure inefficiencies such as treadmills return defective baggage . "Since there is a fair assessment of these other parameters, the union has nothing against (the new rules)."
Source: IDEC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.