Clipping of news on Brazilian Culture, Law and Citizenship
05/16/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Difficulty of access to service centers of telephone companies and the attitude of officials in attendance are the two main complaints of citizens to the National Telecommunications Agency (Anatel). The matter was debated on Tuesday (15) at a public hearing of the Commission of Science and Technology. Experts and representatives charged action of the agency, responsible for monitoring the sector.
The superintendent of private services Anatel, Dirceu Baraviera, informed the FCC has stepped up enforcement in this area, including updating the regulations for the supervision and administrative sanctions in case of noncompliance with the standards.
Author of the request for the hearing, Mr Duarte Nogueira (PSDB-SP), said that according to the Court of Audit (TCU), Anatel has the worst performance among the regulatory agencies, which collects only 4% of fines applied for it. He argued that the FCC fulfill its role more vigorously watchdog and regulator.
"The FCC has failed to enforce fines and apply them in the proper intensity of non-compliance of the services that were charged and were not conducted. This leaves the consumer extremely angry, with much justification, "he said. For Nogueira, it is necessary to assess whether the latest changes made to rules and procedures will allow for better monitoring.
The District Attorney Duciran Farena not believe the outcome of these actions. He suggests the use of precautionary measures, to prohibit sales of the company. "Until now, I am aware, only three cases was applied to measure the suspension of sales. The most notorious case was the case with the speedy blackout in Sao Paulo. Needed for what the agency's board appreciated the application of this measure precautionary, "he said.
Champions
According to Procon, historically the telephone companies are champions of complaints with the agency. The main complaint is by improper collection. Cerca40% of consumers who use the Procon has already sought the company's answering service at least three times.
"Despite a drop in 2011, which led the industry to take second place behind claims of financial institutions, telecommunications companies historically have been complaints in Procons champions," said CEO of Procon Sao Paulo, Paulo Arthur Goes.
Mr Sandro Alex (PPS-PR), an author of the application for public hearing, Sandro Alex recalled that are under discussion in the committee more than 30 projects (2522/07 and joined) determining that the service of telecommunications companies face is. The projects are being joined by the deputy reported. For him, the call center work is insufficient.
Source: Agency Board News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.