Clipping of news on Brazilian Culture, Law and Citizenship
15/05/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The Commission of Science and Technology, Communication and Computing held a public hearing today to discuss measures to ensure improvement in service from the telephone and compliance services customer services (SAC). The debate was proposed by Mr Duarte Nogueira (PSDB-SP) and Sandro Alex (PPS-PR).
Duarte Nogueira said that the expansion in the provision of telephony and broadband internet was not accompanied by investments to improve the quality of services. "The Internet is increasingly expensive and poor quality services offered. Already the Brazilian telephone has become one of the worst in the world: talk less and pay more. "
Quality of Internet
One of the issues to be discussed at the hearing is the recent announcement of the hiring by the National Union of Telephone Companies and Mobile Service and Personnel (Sinditelebrasil) company to assess the quality of broadband internet in the country
The deputy explained that the Center for Information and Coordination Center (NIC.br) has asked the FCC to review the outcome of the selection of the entity aferidora quality of the Internet. For the entity, the FCC did not clarify the choice of the company and still left questions about how to operate the measuring system.
The congressman recalled that in telephone complaints are old and established. In March this year, the Order of Lawyers of Brazil (OAB) has asked the FCC about the demands placed on operators, promoted measures to improve services and sanctions that were imposed on grounds of breach of contract for the provision of services and abuses of the consumer. Among them, the disrespect for the carriers of the legislation on services of customer service.
Guests
Were invited to the hearing:
- President of the National Telecommunications Agency (Anatel), João Batista de Rezende;
- The executive director of the National Union of Telephone Companies and Mobile Service and Personnel (Sinditelebrasil), Eduardo Levy;
- President of the Association of Telecommunications Engineers, Ruy Bottesi;
- The regional attorney for Citizens' Rights in Paraiba, Duciran Van Marsen Farena;
- The executive director of the Foundation for the Protection and Consumer Protection (Procon-SP), Paulo Arthur Lencioni Goes;
- The lawyer of the Brazilian Consumer Protection (Protest), Flavia Lefèvre Guimaraes .
The hearing is scheduled for 14:30, the 13th Plenary.
Source: Agency Board News
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This article was translated by an automatic translation system, and was therefore not reviewed by people.