Clipping of news on Brazilian Culture, Law and Citizenship
04/25/2012
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Brasilia, 24/04/2012 (MJ) - The Department of Consumer Protection and the Ministry of Justice (DPDC / MJ) initiated administrative proceedings, on Tuesday (24/4), to investigate allegations that the operator Claro would be doing cellular unauthorized charges for services not contracted by the consumer services such as "Club Dance" (music and messages) with automatic renewal without any request from the consumer.
Complaints departed Procon State of Tocantins, he sent the documents showing the DPDC unauthorized charges made to various consumers. After examining these documents and to hear, in a preliminary way, the company, the Department concluded that there is evidence of violation of basic consumer rights and unfair business practice in service delivery.
The Claro has ten days from receipt of notification, to present his defense. If infringement is found, the company can be fined up to $ 6.2 million, according to the Consumer Protection Code.
Source: DPDC
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This article was translated by an automatic translation system, and was therefore not reviewed by people.