Consumer News

Customer may give up buying over the Internet in seven days

08/24/2010

This article was translated by an automatic translation system, and was therefore not reviewed by people.

According to the Consumer Defense Code (CDC), any customer can withdraw from the purchase made on the Internet in a period of seven days from the date of signature or upon receipt of the product or service. This applies where the contract to supply products and services outside the shop.

To this end, the consumer must formalize the cancellation, return the product (if already received) and ask for reimbursement of any amount eventually paid.

Beyond repentance with the purchase made, the consumer can exchange the goods bought in bringing forward addiction, technical term adopted by the CDC indicates that differences between the conditions of the product or service informed by the supplier at the time prior to contracting, and product and service which was effectively rendered. Vices are considered products not corresponding to information provided by the supplier, goods broken or less than the amount stated on the packaging.

According to the CDC, the supplier must not only deliver the product in perfect condition to use or provide the service properly, but do so in accordance with the information that was provided with standards and manufacturing regulations.

Source: JC Online - Jornal do Commercio

This article was translated by an automatic translation system, and was therefore not reviewed by people.

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