Clipping of news on Brazilian Culture, Law and Citizenship
16/03/2010
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Repórter da Agência Brasil
São Paulo - The Procon-SP will establish goals for reducing calls and complaints to companies champions of consumer complaints this year. Companies will have to demonstrate to clients what their goals.
"We work with zero tolerance, but in principle, be possible to establish common criteria for the reduction. Companies that are in the list of which receive the most complaints, for example, fixed telephony, banking, and mobile phone makers, will come forward and commit themselves to reduce the service and have a quality product, "said Robson Campos, Director Servicing Procon-SP.
Despite the large number of companies in this situation, the Procon de São Paulo suggests that consumers already has good reason to celebrate the World Consumer Day celebrated today (15). The reason, according to the organ, are the achievements in recent years, among them the smokefree law, the creation of Nota Fiscal Paulista (giving credit or cash payment discounts from IPVA to consumers who request an invoice from outlets state), the establishment of time for delivery of products and the prohibition on telemarketing calls to customers who do not wish to receive offers of products and services by telephone.
"Nobody had enough in its time of rest and time with your family or at inopportune times, be taking calls for companies to listen to offer products and services that he was not even interested," he said by telephone Campos.
He said these are important achievements because they were "to meet the concerns of the population." However, Campos said that there are still many challenges that must be faced involving the rights and duties of the consumer.
Source: Portal Agency Brazil
This article was translated by an automatic translation system, and was therefore not reviewed by people.