Virtual attendance to the consumer will also be subject to regulation
This article was translated by an automatic translation system, and was therefore not reviewed by people.
The customer service via the Internet will be subject to regulations of the Ministry of Justice, as happened with the call center last year.
Information is the advice of the Ministry of the press. This is not a recent decision, since the government now wanted to take this step. The reason is that lack of care quality on-line to the consumer.
Call center
In July last year, President Luiz Inácio Lula da Silva signed the decree that changed the rules for the call center. Among many measures, it limited the minutes to a maximum waiting time of the consumer to call the SAC Services (Customer Service) and forced companies to make their call centers continuously, 24 hours a day and seven days a week.
Have achieved the following sectors: electricity, telephony, pay television, health plans, civil aviation, bus companies, banks and credit cards monitored by the Central Bank.
Punishment
The law came into force last December, but their rules are not fully respected. IBRC the second survey released in early January, only half of companies have adapted.
The problem is that organizations that disobey the rules are subject to all penalties provided for in Article 56 of the CDC (Consumer Protection Code), ranging from fines - between $ 212.80 and U.S. $ 3.192 million - the temporary the activity of the company or closing.
"The punishment will depend on the problem and its severity, and that all organs of defense of the country are allowed to apply the penalty," said the director of Special Programs of Procon-SP, Andrea Sanchez, in an interview in the portal InfoMoney last year.
Source: Infomoney
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This article was translated by an automatic translation system, and was therefore not reviewed by people.
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