Clipping of news on Brazilian Culture, Law and Citizenship
04/20/2016
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Companies started selling broadband fixed to limit the use of data.
Vivo joined in February and NET Hi, providing service control.
Do G1, in Sao Paulo
The fixed broadband offer, which is now offered with data franchises by some companies, has caused some Brazilian users complained on social networks. Dissatisfaction began after Vivo adopt this model in February, although the NET already sell fixed broadband plans along these lines since 2004 (see above story appears on Good Morning Brazil).
The operating conditions were laid down in its rules, but still Anatel announced that operators can not restrict broadband after the end of the franchise.
This measure applies to operators to implement tools to track customer consumption. The restrictions listed by Anatel are speed reduction, suspension of service and any extra charge. According to Anatel, the Internet operators "fail" in communication with the customer.
See questions and answers about the case:
1) How does the data franchise in fixed broadband?
The franchise establishes a data limit for consumption of the internet. All content consumed by the internet comes to tablets, smartphones, computers and any devices connected through data. With the new configuration of fixed broadband plans, some of them in putting a monthly use ceiling, from which the speed is reduced. Or the connection is frozen.
2) What changes to plans with no deductible?
As the roof of the franchise can interfere in consumption habits, customers must observe the limit of traffic each packet, as well as download and upload speed offered.
3) All operators offer internet with data franchise?
No. Telecom Americas (NET / Claro / Embratel), Vivo and Hi are offering limited packages. Together, they meet 85.5% of the 25.5 million of fixed broadband customers in Brazil. This does not mean that they are all subject to this procurement regime. Vivo, for example, adopted the franchise in February for new customers only. The 8.1 million American Telecom customers are subjected to this regime.
4) This is allowed by the rules of Anatel?
Anatel announced that the franchise for data packets are provided for in the regulation, but must follow rules. To offer packages with limited data, "operators must: a) providing page on restricted consumer access internet; b) creating and providing consumer tracking tool c) inform the consumer that your franchise is approaching the contracted limit. "
Still, Anatel suspended on a precautionary basis, on Monday (18) the limitations imposed by operators when the data packet is completed. Operators can not slow down, freeze the service or charge up that offer consumers tools to consegam control their consumption data.
These resources will allow the customer to monitor the consumption, identify your consumption profile, the detailed usage history, receive alerts when close to exhausting the franchise and compare prices. This set of tools must be submitted to Anatel and approved by the agency before companies are allowed to adopt practices to limit the fixed broadband at the end of the franchise.
5) Who is against?
User groups are manifested in social networks against the advance of these new fixed broadband packages. On Facebook, the "Internet Movement Limitless" has more than 200 thousand signatures. The online petition "against the limit in Data franchise in Fixed Broadband" aims to gather 1.6 million signatures thousand - up to the publication of an update of the text, it had almost 1.5 million. The document will be forwarded to Vivo, GVT, Hi, NET, Claro, the National Telecommunications Agency (Anatel) and the Federal Public Ministry.
Brazilian Institute of Consumer Protection (Idec), Procon and prosecutors participate in a working group that analyzes the issue since the end of last year. For Idec, cancel the connection who exceeds a franchise limit goes against the Civil Marco Internet and the Consumer Protection Code. The texts state that increasing the price of a service without cause is abuse. They also note that you can only disconnect a user if it is with overdue bills.
6) The data on the fixed internet franchise is similar to mobile phone?
Yes. In the fixed broadband and mobile franchises stipulate a limit on consumption data. In the cell, when the data packet runs out, the operators fail to provide internet connection or tip speed. In fixed broadband, varies from company to company. NET, for example, reduces the speed of the Internet for the lowest offered 2 Mbps. Vivo says in its new contracts that can both cut the internet how to reduce the contracted speed.
7) There will be limited access to certain services?
No. The contracts do not discriminate against certain services, such as Netflix and YouTube, large consumer data, have restricted access. The packages stipulate a data allowance which, if exceeded, entails restrictions on users.
8) Since when this service is offered?
This is at least since 2004, the date when the NET began offering internet packages with fixed franchise. Vivo has adopted this practice for new customers in February, but will allow unrestricted consumption data until January 2017, when the limitation begin.
Source: G1
To access the G1 site, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.