Clipping of news on Brazilian Culture, Law and Citizenship
08.12.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
transparent image
This year, average complaints in Procon has risen to 200 per month.
Agency points out that responsibility for the delivery is the company made the sale.
Because of New Year and Christmas holiday season increases the number of goods purchased over the Internet and, consequently, the delay in delivery of products. There were more than 2,300 complaints of its kind in Salvador Procon last year, an average of 190 complaints per month. In 2015, there are more than 2,200 complaints, averaging more than 200 a month, according to the agency.
All of these complaints are related to delays in delivery of products purchased online as well as in physical stores. Therefore, Procon advises that, in the case of virtual shopping, the responsibility of the delivery time is the company that sold the product.
"In consumer relations, consumer responsibility is vendor is objective. So, independent of guilt. So that in such cases the supplier is directly responsible to meet the deadline he covenanted to purchase the product. Consumers can search any Procon station and demand the immediate return of the amount you paid, and if by chance to prove that there was some moral damage, it can trigger the judiciary, "explains the coordinator of Procon Processes, Alba Paiva.
A merchant Patricia Antar expected to strengthen the stock of confeccções store. But the delay in delivery of goods by mail fumbled plans. "I have come into contact with the plant, say the merchandise has been here since the 24th [November] and the goods do not arrive," he said.
The seller Lucas Lima also know that the product it is in the Post Salvador since last November 27. "Do not come in my house, they just come back with the goods saying that the address is irregular," he noted.
By note, the Post reported that the delays are punctual and caused by external factors such as reforms in airports in the country. It also asks that people expect objects at home and avoid going to the post office, since, with increasing demand, also increases the waiting time for customers.
Source: G1
To access the G1 site, click here.
Our news are taken in full of our partner sites. For this reason, we can not change their content even in cases of typographical errors.
transparent image
This article was translated by an automatic translation system, and was therefore not reviewed by people.