Clipping of news on Brazilian Culture, Law and Citizenship
10.13.2015
This article was translated by an automatic translation system, and was therefore not reviewed by people.
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Buy with Confidence suppliers
Check the conditions of the goods to pull it off at the Post Office Photo: SXC.hu
Give preference to suppliers known. Make sure the site informs your e-mail address and other information for the location and contact. Find out about the customer service contact and complaint: if it is an appropriate and effective service. Find out about the exchange policy and suppliers' return.
What can be imported
All orders are subject to import control / inspection of the Brazilian Federal Revenue and some of them, the control of the competent bodies. the import (post) a product is critical that consumers check at the post office site if its import is allowed or subject to approval. Books, newspapers and periodicals, on paper, do not suffer incidence of taxes. Individual gifts to individuals: in general, gifts and goods received free of charge, with customs value above U$ 50 are taxed.
Send by mail
One of the basic guidelines is that the posting must be done in the home country by the official postal administration, in a form which is distributed in Brazil by mail. It is recommended to hire a mode of transmission that has the tracking and insurance. The tracking number is composed of: Letters + 9 numeric digits + 2 letters. Stay tuned to the modality contracted at the time of purchase, because some types of transmission does not include insurance and tracking the order or have limited traceability.
Store vouchers
It is important for consumers to keep all payment vouchers, contracts, advertisements, e-mails sending the order confirmation and the copy compra.Também site page as governing the customs legislation, it is necessary that consumers keep all documents that support exchange operations and nationalization of the product for five years for possible presentation to the Central Bank of Brazil or the IRS when prompted.
What to check when removing the order
Immediately upon receipt of the order, the customer should check if the goods are not damaged. If you found any of these damages is necessary for the consumer to request the drawing up of the occurrence of term in the presence of the delivery agent (clerk at the post office or the postman) recording the damage.
Where and when complain
Overseas posted orders can be claimed within 180 days from the day following the posting, according to the Universal Postal Convention. The consumer must open a Request for Information (PI) and so the case will be determined. The parcels belong to the sender until the delivery to the addressee to take effect. When there is doubt regarding the processing of your order and if there is need for investigation, the consumer needs to make a Request for Information (PI) at the post office, so that the investigation of what happened to your order is carried out. There are two ways, via website or phone on 3003 0100 (metropolitan capital) or 0800 725 7282.
Source: The Globe
To access the site O Globo, click here.
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This article was translated by an automatic translation system, and was therefore not reviewed by people.