Clipping of news on Brazilian Culture, Law and Citizenship
05/04/2013
This article was translated by an automatic translation system, and was therefore not reviewed by people.
Procon Carioca will bilingual service in 1746 before the final of the Confederations Cup on June 30 at the Maracana
In this 5th Sunday, began operating the camera and Consumer Protection Tourist, which includes representatives of public and private sector
The secretary Solange Amaral with representatives of the sectors of hotels and restaurants, and the Firjan Fecomércio, among others, the installation of the Technical Chamber of Consumer tourist. Photo: Eduardo Naddar / The Globe
RIO - The Procon Carioca announced Thursday during the first meeting of the Technical Board of Municipal and Consumer Protection Tourist and Major Events, as anticipated by GLOBE, Brazilians and foreigners will have an exclusive channel for registering complaints about products and services in hotels, restaurants, airports, among others. The service will be made by the team of 1746 - by phone, website or application on the phone - and will be available before the end of the Confederations Cup, scheduled for June 30 at the Maracana. The team Procon Carioca, which currently forwards complaints to e-commerce companies, banks and health plans, receive special training for the new role.
- The tourist has very specific needs. And in Rio, he is no longer a consumer possible. The idea of camera technique is to articulate all these municipal bodies and partners to seek solutions to the problems. Let's build it all together, because we are a procon that focuses on mediation, not the blitz, the fray ... - Said the municipal secretary of Consumer Protection, Solange Amaral. - And in 15 days we will begin to distribute in places where there are large circulation of tourists, such as roads, airports and consulates, a guide to consumer rights - added.
Chamber will hold a business
The idea was well received by representatives of organizations such as the Federation of Industries of the State of Rio (Firjan), Fecomércio and industry of hotels, bars and restaurants that during the meeting, suggested the involvement of other segments of the tourism industry, as agencies Travel and event promoters business.
System by 1746, companies have access to complaints that are registered and respond to consumers, stating the measures that are being taken to resolve the problem. Adapting to meet the tourist consumer will have the support of the model already adopted by Riotur.
- The Riotur already maintains a trilingual service, to clarify the doubts of the tourist. The service can be used to register problems of specific industries. This service model we use in 1746 streamlines the consumer's contact with suppliers of products and services. But we do intermediation. The company's response reaches the consumer only after approved - said Pablo Cerdeira, undersecretary of Procon Carioca
The Technical Chamber of Consumer Turista will also consider creating a kind of "crisis cabinet", a group formed to respond rapidly to emergency situations on consumer problems involving tourists. The integrated work of municipal bodies and partner institutions will continue to be made after major events scheduled to take place in Rio, being incorporated and adapted to the event calendar usual city like New Year's and Carnival.
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Source: The Globe - Online
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This article was translated by an automatic translation system, and was therefore not reviewed by people.